CTC NA Senior Dispute Analyst, Trade Promotion
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Job Purpose and Impact
The Senior Disputes Analyst, Trade Promotion, is the first line of assistance to end users during cut over, go live and on going support. In this role, you will provide functional and process support for user testing, data validation and maintenance, user questions, systems training andsupport calls.
Key Accountabilities
• Execute system cutover, go live and hypercare post implementation support.
• Analyze exceptions and look for trends and training opportunities.
• Partner with business unit locations to identify root cause and solve issues.
• Learn and understand business processes, procedures, transactions and technology within an assigned functional area.
• Provide business, function, or process specific requirements and provide input to the design team and subsequent design or build of approved work intakes.
• Review, input and validate the training materials including standard operating procedures designed to document business processes within the business or function.
• Conduct process and transactional training for business and end users and participate in product testing efforts including process testing and user acceptance testing with process leads and business end users.
• Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned
• Analyze exceptions and look for trends and training opportunities.
• Partner with business unit locations to identify root cause and solve issues.
• Learn and understand business processes, procedures, transactions and technology within an assigned functional area.
• Provide business, function, or process specific requirements and provide input to the design team and subsequent design or build of approved work intakes.
• Review, input and validate the training materials including standard operating procedures designed to document business processes within the business or function.
• Conduct process and transactional training for business and end users and participate in product testing efforts including process testing and user acceptance testing with process leads and business end users.
• Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned
Qualifications
Minimum Qualifications
• Bachelor's degree in a finance or equivalent experience in accounts receivables pocess, deductions and Billbacks
• Advanced English level
• Advanced level of MS Excel, spreadsheet, and word processing application
• Minimum of two years of related work experience
Preferred Qualifications
• Experience with process migration and creation of process maps and standard operating procedures
• Project management experience
• Business relationship management or business analyst position experience
• Continuous improvement qualifications
• Experience with data processes for enterprise resource planning (ERP JDE/SAP) system.
• Bachelor's degree in a finance or equivalent experience in accounts receivables pocess, deductions and Billbacks
• Advanced English level
• Advanced level of MS Excel, spreadsheet, and word processing application
• Minimum of two years of related work experience
Preferred Qualifications
• Experience with process migration and creation of process maps and standard operating procedures
• Project management experience
• Business relationship management or business analyst position experience
• Continuous improvement qualifications
• Experience with data processes for enterprise resource planning (ERP JDE/SAP) system.
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